At 99ab, we believe that online gaming should always be an enjoyable, voluntary form of entertainment – never a source of financial stress or personal harm. This page explains the tools, policies, and resources we have put in place to help Pakistani players stay in control of their gaming activity.
Responsible gaming is not a disclaimer we attach to the bottom of a page. It is a genuine operational priority that shapes how 99ab is designed, from the account registration process through to the tools available in every player's account settings.
Responsible gaming means treating your 99ab account as a source of entertainment within clearly defined personal limits. For most players in Karachi, Lahore, Islamabad, or anywhere else in Pakistan, that is exactly what it remains – an enjoyable way to engage with cricket betting during PSL, spin a few slots, or try live dealer tables. The problems arise when gaming stops being entertainment and starts affecting finances, relationships, or mental wellbeing.
99ab takes a proactive approach to responsible gaming. We do not wait for a player to report a problem. Our systems monitor for patterns of behaviour that may indicate that a player is losing control – rapid escalation of bet sizes, erratic session timing, multiple failed withdrawal requests followed by redepositing – and our support team is trained to initiate protective conversations where warranted.
The cornerstone of 99ab's responsible gaming framework is the set of self-management tools available directly in every player's account. These tools are free, voluntary, and effective immediately upon activation. They do not require contacting customer support to enable and are never removed without the player's own request after an appropriate cooling-off period has elapsed.
99ab enforces a strict minimum age of 18 years for all account registrations. This is not a soft guideline – it is a hard requirement enforced through our Know Your Customer (KYC) process, which requires every player to submit a copy of their National Identity Card (CNIC) confirming their date of birth before full account access is granted.
Players who are found to be under 18 at any point will have their account immediately closed, all funds confiscated, and the matter referred to appropriate authorities where required. Parents and guardians in Pakistan are encouraged to use device-level parental controls to prevent minors from accessing the 99ab Platform.
Problem gambling does not always announce itself clearly. Many players who develop an unhealthy relationship with gaming genuinely do not realise it is happening – or resist acknowledging it. The following signs are commonly associated with gambling that has moved beyond recreational entertainment:
Available to every 99ab account holder – activate instantly from your account settings
Set a daily, weekly, or monthly deposit cap on your 99ab account in PKR. Once the limit is reached, further deposits are blocked until the period resets. Limits can be lowered immediately but can only be raised after a 24-hour cooling-off period.
Configure automatic on-screen reminders that notify you when you have been logged in to your 99ab account for a set duration. Session reminders help you stay aware of time spent gaming and encourage regular breaks.
Take a short break from your 99ab account for 24 hours, 7 days, or 30 days. During a cooling-off period your account is temporarily suspended: you cannot deposit, place bets, or access casino games. The suspension lifts automatically at the end of the period.
If you feel you need a longer break, 99ab offers self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. Self-exclusion immediately and permanently closes your ability to access the Platform for the chosen period. This cannot be reversed early.
In addition to deposit limits, you can set a maximum loss threshold per day, week, or month. Once reached, your betting and gaming access is paused until the next period, ensuring you never lose more than you have pre-agreed with yourself.
99ab's responsible gaming support team is available via live chat 24/7. If you are concerned about your own play or that of someone you know, reach out at any time. All responsible gaming conversations are treated with complete confidentiality.
Access the Platform via your mobile browser or desktop and sign in to your registered account using your 99ab Login credentials.
From your account dashboard, select the Responsible Gaming section located within your profile or account settings menu.
Select from 6 months, 1 year, 2 years, or permanent exclusion. Read the confirmation notice carefully – this action cannot be reversed before the period expires.
Submit the exclusion request. Your account is suspended immediately. Any pending withdrawals of genuine funds will be processed to your registered payment method.
Self-exclusion is an important step. 99ab encourages players who are taking this step to also consider speaking with a mental health professional or reaching out to a support organisation for additional guidance.
99ab is committed to operating a gaming platform that actively supports player wellbeing. We invest in staff training, monitoring technology, and player education to ensure that responsible gaming is embedded in how we operate – not treated as a box-ticking exercise. All players are encouraged to review their gaming behaviour regularly and to use the tools available to them without hesitation.
99ab is strictly an 18+ platform. We take the protection of minors extremely seriously. Age verification is mandatory for all accounts and any account found to belong to a person under 18 is closed immediately with all balances confiscated.
For families in Pakistan where children or teenagers share devices with adults, we strongly recommend setting up parental control software or browser-level content filters to restrict access to gambling websites. Many popular mobile devices used across Pakistan support built-in parental controls through their operating system settings.
If you believe a minor has accessed the 99ab Platform, please contact our support team immediately via live chat so we can investigate and take appropriate action.
If you are in control and gaming for entertainment, explore what 99ab has to offer. If you ever need support, our tools and team are always here for you.
18+ only. Gambling should be fun. If it stops being fun, use our self-exclusion tools or contact support.