99ab Privacy Policy

1. Introduction

99ab ("99ab", "we", "us", "our") operates the online casino and sports betting platform accessible at https://99ab.bio (the "Platform"). As the data controller, 99ab is responsible for determining the purposes and means by which personal data is processed in connection with your use of the Platform.

This Privacy Policy applies to all personal data collected from players, registered account holders, and visitors to the Platform, regardless of whether they are accessing the service from Karachi, Lahore, Islamabad, Rawalpindi, or elsewhere. This Policy should be read in conjunction with our Terms & Conditions, which govern the overall relationship between 99ab and its users.

2. Personal Data We Collect

99ab collects personal data through several means: directly from you when you register an account or complete KYC verification; automatically through your use of the Platform; and from third-party service providers involved in payment processing and identity verification.

Data collected directly from you:

• Full legal name, date of birth, and gender;
• Pakistani mobile number and email address;
• Residential address;
• National Identity Card (CNIC) number and copies of identity documents submitted for KYC;
• Payment account details including JazzCash and Easypaisa account identifiers, bank account information (HBL, UBL, Meezan Bank, Bank Alfalah), card details (Visa, Mastercard), and cryptocurrency wallet addresses (USDT TRC20);
• Communications submitted to our support team via live chat or email.

Data collected automatically:

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser information;
• Pages visited, session duration, and click-path data;
• Game activity logs including bets placed, games played, and transaction history;
• Cookie identifiers and similar tracking technologies as described in Section 6.

3. How We Use Your Personal Data

99ab processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your 99ab player account, including processing your 99ab Login credentials and account security features;
• Identity verification: To conduct KYC checks as required by our licensing obligations and to verify that you are at least 18 years of age;
• Payment processing: To facilitate deposits and withdrawals in PKR via your chosen payment method, and to detect and prevent fraudulent transactions;
• Service delivery: To provide access to casino games, sports betting markets, and other 99ab Platform features;
• Customer support: To respond to enquiries submitted via live chat or to [email protected];
• Legal compliance: To meet obligations under our gaming licence, anti-money laundering regulations, and other applicable laws;
• Responsible gaming: To monitor gaming behaviour and, where appropriate, to implement player protection measures including deposit limits and self-exclusion;
• Platform improvement: To analyse aggregated usage data for the purpose of improving the 99ab Platform experience.

4. Legal Basis for Processing

99ab processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted on registration, including account creation, payment processing, and game delivery;
• Legal obligation: Processing required to comply with licensing conditions, KYC/AML obligations, and other applicable regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement where such interests are not overridden by your fundamental rights;
• Consent: Where we rely on consent as the basis for processing (for example, for certain marketing communications), you may withdraw that consent at any time by contacting support.

5. Data Sharing and Disclosure

99ab does not sell, rent, or trade personal data to third parties for commercial purposes. We share personal data only in the following limited circumstances:

• Payment processors: Your payment details are shared with JazzCash, Easypaisa, and other payment service providers as necessary to process transactions. These providers operate under their own privacy policies and are subject to applicable data protection standards;
• Identity verification providers: KYC data including CNIC information may be shared with third-party identity verification services to fulfil regulatory requirements;
• Game software providers: Game activity data is processed by third-party game developers who supply games to the 99ab Platform. Such data is used only for game operation and dispute resolution;
• Regulatory authorities: We may be required to disclose personal data to licensing authorities, law enforcement agencies, or courts where required by applicable law or regulatory obligation;
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of our business, personal data held by 99ab may be transferred to the successor entity, subject to equivalent data protection standards.

6. Cookies and Tracking Technologies

The 99ab Platform uses cookies and similar tracking technologies to operate core Platform functionality, remember your login state, and analyse Platform usage. The categories of cookies deployed include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without impairing core features including your 99ab Login session;
• Functional cookies: Store your preferences such as language and currency display settings;
• Analytics cookies: Collect aggregated, anonymised data about how visitors use the Platform to help us improve performance and content.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent certain Platform features from functioning correctly.

7. Data Retention

99ab retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or licensing obligations. As a general guide:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in line with standard anti-money laundering requirements;
• KYC documentation is retained for the duration of the account relationship and for a period of five (5) years thereafter;
• Support communications are retained for up to three (3) years from the date of the interaction;
• Analytics and usage data in aggregated form may be retained indefinitely.

When personal data is no longer required for any lawful purpose, 99ab will securely delete or anonymise it.

8. Security Measures

99ab implements technical and organisational measures designed to protect personal data against unauthorised access, loss, or disclosure. These measures include:

• HTTPS/TLS encryption for all data transmitted between your device and the 99ab Platform;
• Encrypted storage of sensitive data including payment credentials and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments of Platform infrastructure.

9. Your Rights

Subject to applicable law, you have the following rights with respect to personal data that 99ab holds about you:

• Right of access: You may request a copy of the personal data we hold about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations under applicable law;
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances;
• Right to object: You may object to processing based on legitimate interests;
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact the 99ab support team via live chat or in writing to [email protected]. We will respond to verified requests within 30 days.

10. Children's Privacy

The 99ab Platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on the 99ab Platform, please notify us via support so that we can investigate and take appropriate action.

11. Third-Party Services

The 99ab Platform integrates third-party services including game software providers, payment gateways, and analytics tools. These third parties may collect certain data directly from your device or browser in the course of providing their services. 99ab is not responsible for the privacy practices of third-party service providers. We encourage you to review the relevant privacy policies of JazzCash, Easypaisa, and other third-party providers whose services you use in connection with your 99ab account.

12. Changes to This Privacy Policy

99ab reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable law. Where a material change is made, we will notify registered account holders via email or through a prominent notice on the Platform. The "Last updated" date at the top of this Policy reflects when it was most recently revised. Your continued use of the 99ab Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 99ab, please contact our Data Protection team via live chat support (available 24/7) or in writing to: [email protected]. We aim to acknowledge all data protection enquiries within 48 hours and to resolve them within 30 calendar days.